Why Service Desk Leaders
Can't Get AI to WorkWhy Smart
Service Desk Leaders
Still Can't Get AI to Work
And The One Thing That
Finally Changes ItAnd The One Thing That Finally Changes It
By the end of this masterclass, you’ll know why service desk AI initiatives underperform, where the hidden risks are, and what must change for AI to improve service desk operations.
About the AI Reality Check Masterclass
AI is changing the service desk fast, but many organizations are not getting the results they expected.
In this masterclass, you’ll learn how to spot the gaps that cause AI initiatives to fail, stall, waste budget, or deliver questionable results that leadership doesn’t trust.
Understand Why AI Efforts Stall
See the common patterns behind service desk AI initiatives that fail to deliver on their promise.
Spot the Risks Leadership Misses
Learn where hidden issues quietly undermine adoption, performance and confidence in the investment.
Make Smarter AI Decisions
Get a clearer way to decide whether to launch, expand, fix, or pause a service desk AI initiative.
BOOK YOUR FREE MASTERCLASS NOW!
📅 LIMITED AVAILABILITY
RESERVE YOUR SEAT NOW!
Tuesday Aug 18th
12:00 PM (ET)
Limited Spots Available
Meet your Instructor
Abdul Golden
Abdul Golden is the Principal of Golden ITSM Advisory and an IT service operations leader with more than 20 years of experience across financial services, healthcare, manufacturing, energy, and consulting.
He has led major ITSM and service desk transformations, including rebuilding underperforming service desks, implementing ITIL processes, leading multiple ITSM platform migrations, and establishing enterprise governance functions.
His work has produced measurable results, including improved service desk KPIs, faster critical incident response, fewer repeat incidents, and millions of dollars in annual savings.
Today, Abdul combines that operational experience with AI and automation expertise to help IT leaders determine where AI fits, what could prevent it from working, and how to use it to improve service desk operations without adding more complexity.
He holds a master’s degree in computer science, an MBA in finance and information systems, and certifications in ITIL, Lean Six Sigma, and Enterprise AI, with experience across multiple ITSM platforms.